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TCS, through its unit Diligenta, has completed the migration of 3.8 million Scottish Widows policyholders to the TCS BaNCS platform. The move simplifies systems, adds digital servicing, and strengthens the company’s 15-year partnership with Lloyds Banking Group. | Source: TCS Exchange Filing | Published on Sept 01, 2025
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According to a press release uploaded on NSE, Tata Consultancy Services (TCS) has finished a large policy transfer for Scottish Widows. The work was led by Diligenta, TCS’ unit in the United Kingdom. In this phase, data of more than 900,000 customers was shifted. With this step, over 3.8 million Scottish Widows policyholders are now on the TCS BaNCS™ system.
TCS also set up the BaNCS Wealth platform. About 980,000 customer portfolios were moved here. These include savings accounts and mutual funds. Old systems were replaced with one digital system to give faster service. Scottish Widows said customers will now get simpler and quicker support. This project is part of a 15-year deal signed in 2017. Under it, TCS looks after upgrades, easier processes, and policy handling for 4 million customers. The TCS BaNCS Insurance Platform already handles more than 20 million policies in the UK. This shows TCS’ skill in running large digital projects for financial services.
TCS completed one of the UK’s largest life and pensions migrations.
Over 3.8 million Scottish Widows policyholders are now on the TCS BaNCS™ platform.
980,000 customer portfolios were shifted to the BaNCS Wealth system.
The 15-year partnership began in 2017 and covers 4 million customers.
The TCS BaNCS Insurance Platform already supports more than 20 million UK policies.
Feature | Details |
Project Partner | Scottish Widows (part of Lloyds Banking Group) |
Service Provider | TCS via its UK subsidiary, Diligenta |
Total Customers Migrated | 3.8 million policyholders |
Final Phase Migration | 900,000 customer records |
Wealth Platform Migration | 980,000 customer portfolios (ISAs and mutual funds) |
Agreement Duration | 15 years (since 2017) |
Existing Coverage | 20 million+ policies managed by TCS BaNCS Insurance Platform in the UK |
As of September 01, 2025, at 2:49 PM IST, the TCS share price was trading at ₹3,114.20 on the NSE.
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