Exato Technologies Limited, incorporated in 2016, operates as a customer transformation solutions provider offering technology-led services designed to support businesses in managing customer engagement and operational processes. The company’s portfolio includes customer experience and analytics, unified communications, infrastructure solutions, and its proprietary Exato IQ platform. It works with clients across sectors such as BFSI, healthcare, retail, telecom, manufacturing, and IT-enabled services. The organisation develops scalable digital solutions using artificial intelligence, automation, and cloud technologies to assist businesses in handling interactions across various communication channels. With engineering teams based in India and delivery partnerships that extend to regions like the USA and Singapore, the company caters to both domestic and international client requirements.
Over time, Exato Technologies has broadened its service capabilities to include conversational AI, workflow automation, workforce management tools, and customer experience–as–a–service (CXaaS) offerings. These systems aim to help organisations streamline communication, structure internal processes, and monitor customer interactions through features such as virtual assistants, sentiment analysis, and automated workflows. As of October 2025, the company employed 133 permanent staff and continued its shift from a contact-centre systems integrator to a wider digital transformation solutions provider. It has worked with a diverse client base and developed tools used to support scheduling, task visibility, and day-to-day operational coordination across industries.