1. The company operate in a highly competitive environment, and any failure to compete effectively against current and future competitors could adversely affect its revenue and profitability.
2. If the company fail to develop and innovate its CXM tools, platforms and processes, our business, financial performance and prospects may be materially and adversely affected.
3. If the company cannot adapt its service offerings to changes in technology and market expectations, its ability to grow and its results of operations may be affected.
4. The company is dependent upon a limited number of clients for a substantial portion of its revenue and the loss of one or more of these clients may adversely affect its business, financial condition and results of operations.
5. The COVID-19 pandemic, or a similar public health threat, could adversely affect its and its clients' business, financial condition, and results of operations.
6. Its typically do not have binding long-term agreements with its clients, and its clients may choose not to renew contracts with its on favourable terms, or at all, or may terminate contracts before completion and without cause.
7. Its revenues are dependent on a limited number of industry verticals, and any decrease in demand for
services in these industry verticals could reduce its revenues and materially adversely affect its
business, results of operations, financial condition, and cash flows.
8. Its profitability will suffer if its are not able to maintain its pricing, control costs or continue to grow its business through higher client engagements.
9. Spending on omnichannel CXM solutions by its clients and prospective clients is subject to fluctuations depending on many factors, including both the economic and regulatory environments in the markets in which they operate.
10. If its services do not comply with the service level and performance requirements required by its clients or if its are in breach of any of its obligations under its agreements with its clients, it may result in reduced payments or the termination of its client agreements, which may have an adverse effect on its business, operations, its cash flows and financial condition.