Capillary Technologies India Ltd, established in 2008 and headquartered in Bengaluru, operates in the software-as-a-service (SaaS) domain, providing customer loyalty and engagement solutions to enterprises across various sectors. The company’s product suite focuses on enhancing customer relationships through data-driven insights and advanced automation tools. Its offerings include loyalty management systems, marketing automation, and omnichannel CRM platforms that help businesses maintain consistent engagement across digital and physical touchpoints. Capillary’s AI-powered analytics tools assist clients in understanding consumer behaviour, optimising campaigns, and improving customer retention. With a strong presence in more than 30 countries, the company serves over 250 brands across sectors such as retail, FMCG, hospitality, and energy.
Through its subscription-based SaaS model, Capillary Technologies generates revenue from software licensing, implementation, and support services. The company’s business is supported by scalable cloud infrastructure and long-term customer relationships. Its portfolio includes multiple solutions such as Loyalty+, Engage+, Insights+, and Rewards+, catering to varied enterprise needs. Capillary also manages multi-brand loyalty coalitions and fleet loyalty programmes for energy retailers. Positioned within the rapidly evolving digital transformation landscape, the company continues to focus on innovation, data intelligence, and global market expansion to strengthen its position in the customer engagement and loyalty solutions space.